Head of Community
Do you love actively engaging on personal finance topics? Willing to happily regale an airplane seatmate on the best new app on your phone? We're looking for a Head of Community to help us build a robust and lively FinTech community from the ground up. In addition to designing and implementing our community-driven marketing strategy, you will connect directly with our users to help us build a product that is uniquely responsive to the community it serves.
3-5 years of experience supporting a community through social media, forums, and email. The ideal candidate has supported a financial community or a strong technology community with a fervent base of evangelists. Comfort with existing community channels, as well as a natural curiosity about exploring new channels.
- Own and operate company social media accounts to promote new features, engage with the community, and ensure that problems and requests are prioritized and communicated to the engineering team.
- Drive community marketing events designed to engage new customers on the platform and support evangelists and power users.
- Work with our product and engineering team to facilitate our user-testing and focus group initiatives for evaluating new product and marketing strategies.
- Work directly with our content and customer service teams to create an ever-improving knowledge library.